Online gaming should be enjoyable entertainment, not a burden. MB18 believes every player deserves a healthy, controlled, and mindful gaming experience. This page is our complete guide to ensuring you always play within reasonable boundaries.
Healthy entertainment first
You set the limits
Underage protection
Team Ready to Help
Responsible gaming means you play with awareness, control, and within your means. This is not just a slogan — it is the philosophy that underpins every decision MB18 makes in building this platform.
The truth is, the majority of MB18 players play purely for entertainment — much like going to the cinema or dining at a fine restaurant. They set a budget, enjoy themselves within those limits, and do not let gaming interfere with their daily lives.
For some players, however, the line between entertainment and addiction can become blurred. This is where MB18 steps in — not to penalise, but to provide support, control tools, and the right information so you can make smarter decisions every time you play.
Remember: Online gaming should be adds to the enjoyment in your life, not a source of stress, debt, or family conflict. If it feels the other way around, it's time to take action.
MB18 provides comprehensive self-control tools directly within the platform — easily accessible, effective, and enforceable immediately without waiting for approval.
Set a limit on how much you can deposit in a day, a week, or a month. Once the limit is reached, the mb18 system will automatically reject any additional deposits until the limit period expires — no exceptions. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period as an added safeguard.
Set a time limit on how long you can play in a single session. Once the time limit is reached, the mb18 platform will issue a warning and automatically end your active session. This feature helps you avoid "time blindness" — a common occurrence when playing Slots or Live Casino without realising how much time has passed.
If you feel you need a short break, activate a Game Break for a period of 24 hours, 72 hours or 7 days. During the break, your account remains active for balance withdrawals but all access to games is fully blocked. There is no way to shorten the break once it has been activated — this is a deliberately designed feature for maximum effectiveness.
Self-Exclusion is the most decisive option MB18 provides. You can choose to self-exclude for 1 month, 3 months, 6 months, 1 year or permanently. During the exclusion period, your account is fully blocked and cannot be reopened — even if you contact customer support. This is the strongest protection available for players who are serious about stopping.
Set a limit on how much you can lose in a day or a week. Once the loss limit is reached, the system will automatically block you from continuing to play until the limit period expires. This tool is highly effective at preventing "dark sessions" where players keep playing despite heavy losses in an attempt to chase their losses back.
You can choose to opt out of all promotional offers, bonuses or marketing emails from MB18. This feature helps players who find that certain promotions encourage them to play more than they should. This option can be turned on or off at any time through your account settings on the MB18 platform.
All MB18 self-control tools are accessible directly through your account without needing to contact support. The process is simple, fast, and takes effect in real time. Follow these steps:
We encourage you to set these limits before play for the first time — not when you're under pressure. Early prevention is far more effective than acting after a problem has already developed.
Access the MB18 platform and log in using your credentials. Make sure you are using a personal device and a secure internet connection before accessing your account settings.
Click the profile icon at the top right of the page and select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Choose from Deposit Limit, Time Limit, Loss Limit, Gaming Break, or Self-Exclusion. Read the description of each option carefully before making a decision.
Enter the amount or duration of the limit you want. The system will request additional confirmation before activating the limit to ensure it is your own decision.
Once confirmed, the limit takes effect in real time. You will receive a confirmation email and an in-platform notification as a record that the limit has been successfully set on your account.
Problem gambling rarely happens overnight — it develops gradually until a person realises control has been lost. Here are the early warning signs to watch for in yourself or someone you care about:
Chasing losses: You keep playing in hopes of winning back money you have already lost, often betting bigger in the next session to "break even".
Lying about gaming activity: You are hiding how much time or money you have spent on gaming from family members or close friends.
Playing to escape problems: Gaming becomes your primary way of coping with work stress, relationship problems, or feelings of loneliness and boredom.
Unable to stop even when you want to: You have tried multiple times to cut back or stop playing but have always failed, reverting to old habits within a short time.
Using essential funds to play: You are spending money that should be set aside for bills, rent, food or family needs to fund your gaming activity.
Relationships and work affected: Gaming begins to interfere with your professional life, relationships with your partner, children, or friends, to the point of affecting your overall quality of life.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, consider seeking professional help.
Have you ever borrowed money or sold belongings to fund your gaming activity?
Do you frequently think about gaming even while doing other things, such as working or spending time with family?
Do you need to bet with increasingly larger amounts to get the same level of excitement as before?
Have you ever felt restless, irritable or uneasy when trying to cut back or stop playing?
Have your loved ones ever expressed concern about your gaming habits?
Have you ever felt regret, guilt or shame after a gaming session — yet still returned to play the next day?
Have you ever missed important responsibilities such as work, bill payments or appointments because you were caught up in playing?
If you answered "Yes" to several of the questions above, this not a sign of weakness — it's a sign that you need help. Contact mb18 support or the assistance organisations below for immediate guidance.
MB18 offers multiple support channels for players who need assistance. Reaching out for support is a sign of strength, not weakness.
Reach the MB18 support team directly via Live Chat, available 24 hours a day, 7 days a week. Our team is trained to assist with responsible gaming concerns.
Available 24/7Send a written email to the MB18 Responsible Gaming team at [email protected] for enquiries or requests for assistance. We will respond within 1–2 business days.
1–2 Business DaysThe Malaysian Department of Social Welfare operates the Kasih Sayang Helpline, which provides free counselling for addiction issues including problem gambling for Malaysians.
Government ServicesThe National Population and Family Development Board (LPPKN) provides family counselling services that can help address the impact of problem gambling on relationships.
Family SupportMB18 maintains a zero-tolerance policy towards underage participation. All new players are required to complete a strict age verification (KYC) process before they are permitted to make any deposit or play with real money.
MB18's KYC process requires players to submit a valid identity document — MyKad, passport, or an officially recognised document — to verify identity and age before the account is fully activated.
If you are a parent or guardian concerned about children accessing online gambling platforms, we encourage the use of parental control software and ensuring that online platform login credentials are not shared with children.
Any account suspected of being owned or used by an underage individual will immediately suspended and reported to the relevant authorities without prior notice.
All players are required to submit a valid identity document before their account is activated and their first deposit is processed.
The MB18 system performs automatic checks on registration data to detect any signs of underage players.
All MB18 customer support staff receive specialised training to identify and report any suspicious activity related to underage players.
Anyone who suspects an underage account can report it directly to MB18 customer support via Live Chat and we will act immediately.
Here are answers to the most frequently asked questions by MB18 players regarding responsible gaming and the self-control tools available.
Can't find the answer you're looking for? Contact the mb18 support team via 24/7 Live Chat for immediate assistance.